Cancellation & Refund Policy
Welcome to Fantasy Cricket platform. This Cancellation & Refund Policy explains our approach to contest cancellations and the procedures for refunding entry fees on our Fantasy Cricket platform. We strive to maintain transparency and fairness in all our operations. Please read this policy carefully to understand your rights and our obligations.
1. Overview
Our Fantasy Cricket platform allows users to participate in contests and manage their cricket teams. In certain circumstances, such as technical issues, regulatory requirements, or unforeseen events, contests may be cancelled or altered. When a contest is cancelled by Fantasy Cricket platform, eligible participants will receive a refund of their entry fees according to the conditions outlined below.
2. Contest Cancellation
If a contest is cancelled by Fantasy Cricket platform, you will be entitled to a full refund of any entry fee paid. Cancellation decisions are made after careful evaluation of all relevant factors, including operational feasibility and compliance with legal requirements. We ensure that our decision is made in the best interest of all participants and to maintain a fair playing environment.
3. Refund Process
Refunds are typically processed within 7-10 business days following the cancellation of a contest. The refund is issued using the original payment method. In the event that the original method is no longer available, we will work with you to determine an alternative method. All refund transactions are recorded and subject to verification for accuracy.
4. Conditions for Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- You must not have withdrawn from the contest after it has commenced.
- Your entry fee must have been successfully processed without any errors.
- The contest cancellation was initiated by Fantasy Cricket platform, not by the participant.
5. How to Request a Refund
If you believe you are eligible for a refund and it has not been processed within the stated time frame, please contact our support team at support@domain.com with your contest details and transaction information. Our team will review your request and, if verified, expedite the refund process.
6. Dispute Resolution
In case of any disputes related to cancellations or refunds, please reach out to our customer support. We are committed to resolving any issues fairly and promptly. All disputes will be handled in accordance with the applicable laws of India, and any unresolved matters may be subject to legal arbitration in the appropriate jurisdiction.
7. Policy Modifications
Fantasy Cricket platform reserves the right to amend this Cancellation & Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We recommend reviewing this policy periodically to stay informed of any modifications that may affect your rights or our processes.
8. Contact Information
If you have any questions or require further clarification regarding this policy, please contact us at support@domain.com. We are here to assist you and ensure a transparent and fair experience on our platform.